Shipping policy

Shipping Policy

Thank you for shopping with Georgie's Emporium!

As a small independent business, every order is carefully prepared and packed by hand.

Processing Times

Orders are usually processed, packed and dispatched within 3–5 working days (Monday to Friday, excluding UK Bank Holidays).

Many orders are dispatched sooner where possible, but during busy periods, product launches or seasonal events, processing may take the full 3–5 working days.

Some handmade or made-to-order items may require additional preparation time. Where this applies, the estimated dispatch time will be clearly stated on the product listing.

If there is an unexpected delay, we will contact you as soon as possible.

Delivery

Once your order has been dispatched, delivery times will depend on the shipping service selected at checkout.

Please note that delivery estimates are provided by the courier and cannot be guaranteed.

Tracking information will be provided where a tracked service has been selected.

Delays

While we always aim to dispatch orders promptly, Georgie's Emporium cannot be held responsible for delays caused by Royal Mail or other courier services once your parcel has been dispatched.

Incorrect Address Details

ensure your delivery address is correct when placing your order.

If an incorrect address is provided and your parcel is returned to us, additional postage costs may apply before the order can be resent.

Lost Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us and we will happily investigate with the courier.

Please note that parcels are not considered lost until the courier's official investigation period has passed.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the packaging and the damaged item(s). This helps us resolve the issue quickly and, where appropriate, make a claim with the courier.