Refund policy

Returns & Refunds Policy

At Georgie's Emporium, we want you to love your purchase. If you have any problems, please get in touch and we'll always do our best to help.

Change of Mind Returns

Under the Consumer Contracts Regulations, if you purchase online you have the right to cancel your order within 14 days of receiving your item.

To exercise this right you must notify us within 14 days of delivery. You then have a further 14 days to return the item.

Items must be returned in their original condition, unused and suitable for resale. Customers are responsible for taking reasonable care of the goods while they are in their possession.

Unless the item is faulty or incorrect, the customer is responsible for return postage costs. We recommend using a tracked service as we cannot be responsible for items lost in transit.

Refunds will be processed within 14 days of receiving the returned item (or proof of postage where applicable) using the original payment method.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 30 days of delivery with photographs where possible.

If an item is confirmed to be faulty or incorrect, we will offer an appropriate remedy in accordance with your statutory rights, which may include a replacement, repair or refund. Return postage will be reimbursed where applicable.

Items That Cannot Be Returned

The following items are non-returnable unless faulty:

Personalised or custom-made items.

Gift boxes or mystery boxes where any sealed packaging has been opened or items have been used.

Perishable goods such as herbs, teas, botanicals or food products once opened.

Earrings or other hygiene-sensitive items where the hygiene seal has been broken.

Digital downloads.

Condition of Returns

Returned items should be in the same condition they were received. If an item has been used beyond what would reasonably be expected when inspecting it, we reserve the right to make a deduction from any refund to reflect any loss in value.